Product information
Allow 10-14 days of production. Everything is hand made and takes longer to produce.
Domestic (United States) Returns:
Our policy lasts 30 days from the time of purchase.
International (Non U.S) Returns:
No Returns on International Orders. Sorry, but at this point in time shipping cost are too high to offer returns for orders shipped outside of the United States. We do however offer returns and exchanged if there is an issue that is our fault (wrong size, wrong color, etc.). Please don't hesitate to reach out in this case.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Care instructions for shirts and hoodies can be found on the website when you click an item under "Care Instruction's". There will also be a care instruction card that will be sent with your order. Failure to take care of items, there will be no refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@huntersedgeapparel.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@huntersedgeapparel.com and send your item to:
Hunters Edge Apparel
44861 Brockton Avenue
Sterling Heights, Michigan 48314
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
How fast is the shipping & fulfillment?
You will receive an email that contains tracking information once your item(s) have been shipped – please allow a 10-14 days for processing. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive depending on the efficiency of your local postal service.
In some cases, backorders do occur which can delay the process. Our goal is always to ship it out to you as soon as possible. You can expect to receive a notification that your order has been packed within 10 business days.
What if my order is lost in the mail?
For packages lost in transit, all lost in mail claims must be submitted to info@huntersedgeapparel.com no later than 7 Calendar Days after the estimated delivery date.
We will cover the costs of shipping a replacement order for you if it is confirmed that the shipping address you provided was correct. It would also be good for you to get in touch with your local post office to try locating the lost order.
Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Shipping
To return your product, you should mail your product to:
Hunters Edge Apparel
44861 Brockton Avenue
Sterling Heights, Michigan 48314
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
